Waitrose

Overview

When Wallace Waite, Arthur Rose and David Taylor opened their first small grocery shop at 263 Acton Hill, West London in 1904, little did they know that within a century the company would have become one of the country's leading food retailers employing over 37,000 people. The John Lewis Partnership acquired the business in 1937, opening the first Waitrose supermarket in 1955. Today there are 185 branches, dedicated to offering quality, value and customer service. Waitrose aims to combine the convenience of a supermarket with the expertise and service of a specialist shop.

Broadband Packages

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Included Internet Services

• Free connection
• Free static IP address
• Access to over 110,000 newsgroups
• 50 MB webspace
• Free email virus protection and spam filtering
• Webmail
• Support for both PCs and Macs

Support

• 0800 freephone sales support: 24x7
• Technical support: online support centre; email; 0800 freephone telephone number, 24x7
• Customer services: online account; email; 0800 freephone telephone number, 24x7
• Service status: online

The Verdict

If you're looking for a high standard of customer support, and appreciate the fact that Waitrose donate all their broadband profits to charity, Waitrose broadband could be the service for you.

Other information sources

Ofcom

Internet Services Providers' Association

ISPA Awards

Internet Watch Foundation

Communications & Internet Services Adjudication Scheme

Phonepayplus

National Statistics Online

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