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UK Online

Overview

UK Online was acquired in 2005 by the British Sky Broadcasting group, which has a total market capitalisation in excess of £9 bn. They have their own national network covering 70% of homes and small businesses. A pioneer of Local Loop Unbundling (LLU), UK Online was the first provider to offer speeds of up to 8Mb. 80% of their customers would recommend UK Online.

Broadband Packages

Lite

Up to 2 Mb with unlimited usage
12 month minimum contract
No connection fee
33:1 contention

£14.99 per month

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Pro

Up to 8 Mb with unlimited usage
12 month minimum contract
No connection fee
20:1 contention and up to 768 kb upload speed

£19.99 per month

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Premier

Up to 16 Mb with unlimited usage
12 month minimum contract
No connection fee
20:1 contention and up to 1 Mb upload speed

£24.99 per month

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Included Internet Services

Free McAfee Internet Security Suite for 12 months (worth £49.99)
UK Online email address with 200 MB storage
Freephone UK support

Optional Internet Extras

Netgear wireless router, £49.99

Support

Customer support: 0800 number (freephone) 24 x 7, email and online account
Service status: Online

The Verdict

Offering an improved contention ratio (33:1) over the norm inside their network, combined with unlimited downloads and freephone UK-based support makes UK Online a high quality broadband specialist.