Plusnet Broadband

Overview

Plusnet was founded in 1997 and is based in Sheffield. Having acquired a number of smaller ISPs (Force9, Free-Online, Metronet), Plusnet itself was purchased by BT in February 2007 for £62m. At that time it was estimated to have 200,000 customers.

Plusnet has received numerous awards, including:

2008 ISPA Award Best Consumer ISP
2006 uSwitch.com Broadband Customer Satisfaction Survey Overall Winner
Comms Channel Awards 2006 - Internet Service Provider of the Year - Finalist
PC Advisor 2006 - Best for Customer Service - Customer Award

Included Internet Services

Free 4-port wireless router
Free connection
12 month contract, with no contract option available
Included broadband firewall, anti-spam and anti-virus
Unlimited email addresses and webmail
250 MB webspace with FrontPage & CGI support

Support

Sales support: 01 and 0845 (local rate) numbers
Customer services: online account, support site, email, 01 and 0845 numbers
Service status: 0845 and online

Other information sources

Ofcom
Internet Services Providers' Association
ISPA Awards
Internet Watch Foundation
Communications & Internet Services Adjudication Scheme
Phonepayplus
National Statistics Online

Broadband Packages

Value

Up to 20 Mb with 10 GB usage
12 month minimum contract
£25 connection fee
Free wireless 4-port router
Around 80% of homes can get Plusnet Value for £6.49 a month. If you're not in that 80%, it's £6.49 a month for 3 months, then £10.79 or £12.99 a month after that depending on where you live. Unlimited overnight usage allowance; free wireless router.

£6.49 per month

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Extra

Up to 20 Mb with 60 GB usage
12 month minimum contract
£25 connection fee
Free wireless 4-port router
Around 80% of homes can get Plusnet Extra for £11.49 a month. If you're not in that 80%, it's £11.49 a month for 3 months, then £15.79 or £17.99 a month after that depending on where you live. Unlimited overnight usage allowance; free wireless router.

£11.49 per month

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Value Fibre

Up to 40 Mb with 40 GB usage
18 month minimum contract
No connection fee
Free wireless 4-port router
Unlimited overnight usage allowance.

£16.49 per month

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Extra Fibre

Up to 40 Mb with 120 GB usage
18 month minimum contract
No connection fee
Free wireless 4-port router; free McAfee security
Unlimited overnight usage allowance.

£21.49 per month

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Compare other broadband providers

Bundles

Value Broadband & Calls

10 GB broadband Value and evenings and weekend calls with no annual contact; free activation and router.

£18.47 per month

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Extra Broadband & Calls

50 GB broadband Extra and evening and weekend calls with no annual contact; free activation and router.

£23.48 per month

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Value Broadband & Anytime Calls

10 GB broadband Value and anytime calls with no annual contact; free activation and router.

£25.47 per month

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Extra Broadband & Anytime Calls

50 GB broadband Extra and anytime calls with no annual contact; free activation and router.

£26.98 per month

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The Verdict

Plusnet is able to offer broadband products targeted at customers just starting out with broadband as well as those more experienced users who need additional bandwidth, VPN and other advanced services. Having the choice of both VOIP and conventional telephony bolt-ons allows customers to evaluate these services and choose what's best for them.