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PlusNet OverviewPlusnet was founded in 1997 and is based in Sheffield. Having acquired a number of smaller ISPs (Force9, Free-Online, Metronet), Plusnet itself was purchased by BT in February 2007 for £62m. At that time it was estimated to have 200,000 customers.
Plusnet has received numerous awards, including: - 2008 ISPA Award Best Consumer ISP
- 2006 uSwitch.com Broadband Customer Satisfaction Survey Overall Winner
- Comms Channel Awards 2006 - Internet Service Provider of the Year - Finalist
- PC Advisor 2006 - Best for Customer Service - Customer Award
Broadband Packages|
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- Up to 8 Mb with 1 GB usage
- 1 month minimum contract
- No connection fee
- Free router
- PAYG broadband phone
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£9.99 per month Apply |
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- Up to 8 Mb with 15 GB usage
- 1 month minimum contract
- No connection fee
- Free wireless 1-port router
- 120 Evening & Weekends minutes
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£14.99 per month Apply |
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- Up to 8 Mb with 30 GB usage
- 1 month minimum contract
- No connection fee
- Free wireless 4-port router
- 240 anytime minutes
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£19.99 per month Apply |
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Included Internet Services
- Free 1-port router or wireless router, depending on package
- Free connection
- One month contract. Charges apply if you leave within 12 months
- Included broadband firewall, anti-spam and anti-virus
- Unlimited email addresses and webmail
- 250 MB webspace with FrontPage & CGI support
Optional Internet Extras- Add Home Phone to your order and get your first three months of broadband at half price
Bundles|
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- Add Home Phone Evenings & Weekends to Broadband Option 1 for a total cost of £14.98 a month for three months, thereafter £19.98. Includes line rental and free evening and weekend calls to UK landlines
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£14.98 for the first 3 months, thereafter £19.98 per month Apply |
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- Add Home Phone Evenings & Weekends to Broadband Option 2 for a total cost of £19.98 a month for three months, thereafter £24.98. Includes line rental and free evening and weekend calls to UK landlines
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£19.98 for the first 3 months, thereafter £24.98 per month Apply |
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- Add Home Phone Anytime to Broadband Option 3 for a total cost of £29.99 a month for six months, thereafter £34.99. Includes line rental and free anytime calls to UK landlines
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£29.99 for the first 6 months, thereafter £34.99 per month Apply |
Migration InTry PlusNet for 90 days
Switch to PlusNet broadband from another provider and you've got 90 days to try their service, risk-free. If you want to leave during that period, they'll refund you your subscription payments.
When you choose any of the broadband products for your home, you can agree to the 90 day guarantee during registration. If you're happy with the PlusNet service during the 90 days then your broadband account will continue to work and you will be billed as normal. If you are not happy with the service and your account is closed within 90 days then PlusNet will refund your subscription payments.
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Support- Sales support: 01 and 0845 (local rate) numbers
- Customer services: online account, support site, email, 01 and 0845 numbers
- Service status: 0845 and online
The VerdictPlusnet is able to offer broadband products targeted at customers just starting out with broadband as well as those more experienced users who need additional bandwidth, VPN and other advanced services. Having the choice of both VOIP and conventional telephony bolt-ons allows customers to evaluate these services and choose what's best for them.
Other information sources
Ofcom
Internet Services Providers' Association
ISPA Awards
Internet Watch Foundation
Communications & Internet Services Adjudication Scheme
Phonepayplus
National Statistics Online
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